Location: Oneonta, NY Category: Professional Posted On: Tue Aug 13 2019 Job Description:
Information Technology Services (ITS) at the State University of New York College at Oneonta invites applications for the position of Desktop Support Technician in the Customer Support department. Expectations include providing technology-related desktop support for students, faculty and staff across multiple platforms within the customer support area of ITS.
Information Technology Services has 42 employees working as a team to provide technology solutions across campus. The department of Customer Support is one of six departments within SUNY Oneonta's ITS organization. Working together with the Teaching, Learning and Technology Center (TLTC), Networking and Telecommunications, IT Security, Systems and Data Center Management as well as Enterprise Application Services, the Customer Support department offers prospective employees an opportunity to work in an exciting fast-paced area focused on providing high quality customer service to the campus community. To learn more about the College or the department, please visit https://suny.oneonta.edu/ or https://suny.oneonta.edu/information-technology-services.
Duties include but not limited to: providing technical support for computers and peripheral devices via the assignment and resolution of Service Desk call tickets for students, faculty and staff; developing and maintaining a library of technical documentation; performing effective communications, written and oral, with clients and with all functional groups within ITS.
Required qualifications: bachelor's degree; demonstrated ability to support Windows and MacOS operating systems; strong written communication, presentation and customer service skills; excellent organizational skills; evidence of successful collaborations; ability to work independently; ability to work as part of a team.
Preferred: three years of experience in technical support of higher education or business information technology systems; experience with the management of relevant hardware and software applications; experience with systems management software; experience providing support via remote assistance tools; familiarity with Linux operating systems; experience with support of mobile devices, incident/request tracking software, and malware detection and removal; experience working at a service desk or other Tier I/II support entity; demonstrated problem solving skills; experience working with and serving diverse populations.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at email@example.com.
SUNY Oneonta values a diverse college community. Please visit our website on diversity at: https://suny.oneonta.edu/diversity. Moreover, the College is an Equal Opportunity/Affirmative Action employer. Women, persons of color, persons with disabilities, and protected veterans are encouraged to apply
Established in 1889 as a state normal school with the sole mission of training teachers, the SUNY College at Oneonta was a founding member of the State University of New York system in 1948. Today, SUNY Oneonta is a multi-purpose comprehensive public college with programs in the liberal arts, sciences, social sciences, and professional studies. The College is known for outstanding and accessible faculty, a campus community committed to academics and service, developing students into life-long learners, and a beautiful campus that helps nurture connections between the upper Susquehanna Valley of rural central New York and our global society.