As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a "Great College to Work For" for five consecutive years. UW Information Technology (UW-IT) is the central IT organization for the University of Washington. UW-IT provides strategic planning, oversight, and direction for UW's extensive IT infrastructure, resources, and services. UW-IT partners with the UW community to enable innovation, learning, discovery, and service.IT Infrastructure (ITI), a division within UW-IT, provides the ubiquitous technology infrastructure required to sustain UW as a leading research, teaching, learning, and medical institution. These technologies support the UW's core mission at all levels - research, teaching, learning, healthcare, and all the necessary underlying administrative and operational functions required for successful operations. ITI provides infrastructure in support of all three UW campuses (Seattle, Bothell, and Tacoma), UW Medicine (medical centers and clinics), the state K-20 Education Network (300+ school districts), and the Pacific Northwest Gigapop (research & education networks throughout the PNW and Pacific Rim). ITI designs, builds, and operates technology infrastructure services inclusive of networks, computing & storage solutions, data centers, telecommunications services, identity & access management, as well as the infrastructure tools required to integrate and report on these services.UW-IT has an outstanding full time opportunity for a Microsoft Service Manager and Engineer.This position is responsible for managing the University's Managed Workstation (MWS) services and for being a Microsoft system engineer.This position utilizes a combination of specialized knowledge of Microsoft technologies, service management, and administration methods to carry out its responsibilities. Service management responsibilities include: make decisions for staff and service prioritization; direct resources on service needs; devise and execute project and service improvement plans; communicate service status and issues to stakeholders, team members, and leadership; and establish practices, methods, procedures, policies, and work rules for the services. System engineer responsibilities include: manage Microsoft technology solutions; fulfill customer requests; contribute to design of new solutions based on customer needs and the complex UW ecosystem; and identify and analyze emerging Microsoft technologies for fit at the UW.REQUIREMENTS:Bachelor's Degree in STEM, business/management, or related disciplineMinimum of four years' experience performing progressively more complex and responsible technical service management tasksDemonstrated knowledge of Active Directory, Azure Active Directory, System Center Configuration Manager, Windows Deployment Services, and PowerShell, with demonstrated understanding of technology and its application to organizationsDemonstrated soft skills, including tolerance for ambiguity, ability to earn the trust of stakeholders, ability to motivate team members, tenacious problem ownership, the ability to deliver bad news gracefully, and a dedication to customer advocacyDemonstrated knowledge of the ITIL framework and experience working in an ITIL environmentDemonstrated knowledge of the software development lifecycle (SDLC)Working knowledge of Agile or other project/product/development methodologiesDemonstrated ability to manage a diverse range of activities in a highly visible environment, exercising independent judgment in resolving issuesDemonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities with both technical and non-technical audiencesAn effective team player who enjoys collaboration, partners with customers and coworkers to identify, evaluate and resolve complex or sensitive issues, problems, or service needsDemonstrated ability to work with minimal supervision, either independently and as part of a teamDemonstrated focus on results by setting and achieving goalsDemonstrated ability to quickly learn and apply new methodologies, tools, etc.Demonstrated success mentoring, coaching, delegating, and decision making with complex technical concepts and/or skillsDemonstrated excellent time management skillsDemonstrated continual professional developmentEquivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.DESIRED:Demonstrated knowledge of Azure Information Protection, Microsoft Identity Manager, event-based message queues, Azure AD application integration, Azure Log Analytics, Sophos AV, Defender ATP, and InTuneITIL Foundations certificationDev/Ops practices familiarityExperience with budget managementExperience with vendor/contract management Deep understanding of project management methodologies (e.g. Kanban, Scrum, Agile, Waterfall) and related tools (e.g. JIRA, Trello, Asana), Experience with content management tools (e.g. Confluence, G Suite, MS Office365, WordPress)Familiarity with conferencing and collaboration tools (e.g. Slack, Zoom)IT background with experience across the software development life cycle, and experience in all program/project phases: plan, initiate, elaborate, design, prototype, build, test, deploy, operate, measure, improveExperience with technical projects in large, complex environmentsKnowledge of IT accessibility issues for users with disabilities; familiarity with accessibility standards and best practices; experience testing for accessibility; and demonstrated ability to design content/applications with accessibility considerations Experience working in Higher Education, preferably at a major research universityCONDITIONS OF EMPLOYMENT:This professional position requires the employee to fulfill the duties of the job. This may entail occasional situations where work outside of standard work days is required to meet deadlines or respond to emergency situations. Work in open office environment. Occasionally travel to attend conferences.This is an essential position and is required to report to work remotely when UW suspends operations.Application Process:The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.