Formulates technical strategy and provides hands-on engineering, design, installation, upgrade, enhancement and monitoring of Nazareth College’s data and voice infrastructure. Develops and demonstrates a deep technical understanding of Nazareth’s IT infrastructure, including wired and wireless network; internet connectivity; virtual/physical server and storage environment; e-mail; desktop hardware, software and communication tools; and voice communication technology. Ensures that the campus infrastructure is functioning in a manner that meets or exceeds the needs of the faculty, staff and students. Performs complex troubleshooting across all areas of the campus network and server infrastructure. Partners with the Director, Enterprise & Network Solutions (ENS) to investigate new technologies and meets with vendors about new opportunities. Responsible for day-to-day data center planning and management, operational effectiveness, network documentation, monitoring and support of the server and end-user computing environment.
May be designated to act on behalf of the Director, ENS.
Technical planning and oversight of the installation, upgrade and enhancement of Nazareth’s core infrastructure and communications systems (data, voice, and video).
Serves as a technical escalation point and provides the most advanced tier of support for network hardware and software, VMware virtual infrastructure, Storage Area Network, physical servers, desktops (PC and Mac), network printers, e-mail infrastructure and VoIP (Voice over IP).
Responsible for operational up-time, stability, recoverability and physical security of mission critical enterprise systems and applications.
Creates and maintains complete documentation of the enterprise and network infrastructure, including pictorial overviews and documentation of network closets, server environment, detailed switch & routing information, deployment jobs, etc.
Monitors network health and reports findings.
Responsible for the ITS 24X7 Emergency phone on a rotating schedule and resolving / escalating critical issues that occur out of hours.
Independently plans and manages cross-functional infrastructure projects of medium to very high complexity.
Collaborates with the Director, ENS to prepare annual plans and budget estimates for infrastructure projects and technology refreshes.
Researches and prices technical solutions and specifications for both end user and network infrastructure projects.
Maintains relationships with external vendors and interacts with them to ensure effective resolution of operational issues.
All other duties as assigned
Required Education, Experience, Technology Applications and Skills
Bachelor’s degree in Computer Science or a related field.
At least 3+ years of experience in network and infrastructure management and performance optimization.
Exceptional organizational skills and able to attend to and prioritize projects.
Ability to successfully manage interpersonal working relationships. As appropriate, collaborate with staff in other units and divisions to achieve the goals of the College.
Strong written and verbal communication skills.
Handles confidential information sensitively and appropriately.
Must demonstrate advanced competency level and/or aptitude pertaining to each essential function outlined, including:
Experience with data center design and operation
Experience with physical and virtual server and workstation management (e.g. VMware, Altiris Management Suite, or equivalent)
Experience with enterprise network design & tools (e.g. Extreme Networks, or equivalent)
Experience with Windows and Linux server operating system deployment and management
Experience with SAN technology, Microsoft Active Directory / LDAP, SQL server, and virtual and physical backup and recovery tools
Experience with fault tolerant system design, business continuity best practices, and disaster recovery planning
Experience working in a multi-platform and multi-device environment including but not limited to PCs, Macs, tablets, interactive white boards, networked and standalone copiers and printers, projectors, and personal computing devices (smartphones, tablets, etc.)
Demonstrable analytical and technical aptitude with focus on identifying and alleviating the root cause of a problem; solves the whole problem
Proven ability to thrive and respond to frequent demands of multiple constituents, both internal and external, in a customer-centric manner and high-demand environment
Exceptional customer relationship management and service skills: customer-focused; sees problems from the customer’s perspective
Demonstrates commitment to working in a diverse workplace and to building a pluralistic community by promoting an increased understanding of individual differences and perspectives that will enable workforce cohesiveness
High emphasis placed on professionalism, efficiency and a positive attitude
Annual participation in professional development; focuses on acquiring, improving and applying technological and other skills that are essential to achieving the goals of the College
Internal Number: 1954
About Nazareth College of Rochester
Nazareth College’s academic strengths cross an unusually broad spectrum of 60 majors, including education, health and human services, management, the fine arts, music, theatre, math and science, foreign languages, and other liberal arts. The coeducational, religiously independent, classic campus in a charming suburb of Rochester, N.Y. challenges and supports 2,000 undergrads and 800 graduate students. Nazareth is recognized nationally for its Fulbright global student scholars and commitment to civic engagement. Rigorous programs, an uncommon core, experiential learning, career skills, and a global focus prepare graduates for not just one job, but for their life’s work.It is the policy of Nazareth College not to discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, marital or veteran status, disability, carrier status, genetic predisposition or any other protected status in the admission of students to the College; in any of the rights, privileges, programs, and activities generally accorded or made available to students at the College; in the administration of its educational policies, admission p...olicies, scholarship and loan programs, and athletic and other programs administered by the College; or in the employment practices of the College.All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, marital or veteran status, disability, carrier status, genetic predisposition or any other protected status, or any other basis upon which discrimination is prohibited by municipal, state, or federal law. In a continuing effort to enrich our academic environment and provide equal educational and employment opportunities, the College actively encourages applications from members of all ethnic groups underrepresented in higher education.