The University of Southern Californiaâs (USCâs) Information Technology Services is seeking a talented Network Cable Plant Manager with an exceptional commitment to service excellence to join its team. As the Network Cable Plant Manager, you will be an integral member of the Infrastructure Services team, collaborating with diverse and talented team members to help solve multidimensional information technology problems, improve customer experience, and generate value for our campus stakeholders across a broad base of departments and constituencies.
ITS has embarked on a major digital transformation initiative to continually improve services for faculty, staff, and students in support of USCâs ascent as a leading institution of higher education. The ITS vision aligns strategy, business, and services; affirms ITS cultural values; empowers cross-functional teamwork; embraces world-class best practices; and promotes innovation, excellence, agility, and efficiency. To achieve this vision, ITS is committed to providing a modern technology infrastructure that is resilient and delivers the performance necessary to meet the demands of a growing customer base, training in the latest technologies for its highly productive and motivated workforce, outstanding customer experience, and technology services that are aligned with the universityâs mission to provide exceptional learning opportunities for students. ITS is creating a workplace where employees can develop cutting-edge skills, take pride in the services they provide, and have access to the roles and career paths that align to their abilities and potential.Â
We are looking for top talent to join us on our journey.
USCâs ITS organization represents a diverse and talented team, committed to supporting a collaborative culture and delivering secure and innovative IT services, core to the mission of USC. ITS values accountability, excellence, and commitment to exceptional customer experience. ITS strives for a supportive and inclusive culture that encourages employees to do their best work every day and where individuals are recognized and celebrated for their contributions.
USC is the leading private research university in Los Angelesâa global center for arts, technology, and international business.Â With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Familyâthe faculty, staff, students, and alumni who make USC a great place to workâyou will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.
Come join the ITS team and work as a trusted partner in shaping an environment of innovation and excellence for the university.
MINIMUM QUALIFICATIONS The candidate for the position of Network Cable Plant Manager must meet the following qualifications:
Bachelorâs degree in business management, engineering, computer science, computer information systems, or a related field, or equivalent combination of education, training, and experience.
Six years of experience in information technology, higher education, or another relevant field.
Five years of experience supporting large campus network environments.
Strong technology background in IT infrastructure including network LAN, WAN, wireless, data centers, disaster-recovery facilities, telecommunications, and various third-party applications, including CRM, internal reporting, database management, and IT help desk.
Proven track record in establishing strong customer relationships and delivering consumer-focused solutions within a large IT enterprise.
Experience with budget planning and management, business case development, project management, and organizational change practices. Experience managing vendor relationships to establish contracts, statements of work, maintenance, and service agreements and to address service delivery issues.
Ability to develop positive working relationships and a strong rapport with team members; demonstrated experience in leading a multifunctional team.
PREFERRED QUALIFICATIONS The ideal candidate for the position of Network Cable Plant Manager has the following qualifications:
Bachelorâs degree in engineering, computer science, computer information systems, or a related field.
More than eight years of experience in one of the following fields: information technology or higher education. Three or more years of experience in a management or leadership role.
Three or more years of experience supporting large, complex campus networks.
ITIL V3 certification.
Experience in implementing ITIL-based methods using ServiceNow software.
Is a persuasive and effective communicator with the ability to interact with a wide variety of stakeholders and with experience presenting the business side of technical topics to non-technical audiences.
THE WORK YOU WILL DO
The Network Cable Plant Manager leads planning, coordination, installation, service, and repair efforts to ensure that ITS meets both the current and future network service needs of a broad range of customers, partners, and key stakeholders in administrative and academic units. The Network Cable Plant Manager oversees a team of managers, technicians, and engineers to drive innovative solutions that ensure the delivery of best-in-class service to the university. The Network Cable Plant Manager drives strategic and operational planning to achieve business goals by prioritizing IT initiatives and coordinating the evaluation, deployment, and management of current and future IT systems across the organization to ensure flexible, efficient and reliable systems able to adjust to future demands consistent with the university's growth and vision. As a member of ITS, the Network Cable Plant Manager is expected to model and cultivate ITSâs cultural values and behaviors within his or her team.
JOB ACCOUNTABILITIES: The Network Cable Plant Manager:
Manages the development of team members by helping them set and achieve goals for their career growth. Fosters an inclusive environment that values differences and creates a sense of belonging and appreciation for team members. Leads by example, demonstrating strong ethics, high accountability, and actively drives the process of embedding the ITS values and behaviors.
Contributes to a culture of trust and transparency. Drives best-in-class customer service to USC through effective team member engagement.
Supports the vision for Field Services. Works with other ITS leaders to develop and manage a holistic strategy for delivering service quality and continuous service improvement. Supports governance for the network through the implementation of standards, procedures, and quality measures.
Builds and maintains strong relationships with ITS leaders, customers, partners, and stakeholders.
Works closely with ITS leadership to identify, implement, and support cost-effective, leading solutions for all aspects of network, wireless, and field services.
Collaborates with ITS departments and a broad range of key stakeholders in administrative and academic units by providing consulting and direct technical support in incident, problem, and change management processes for all network-related issues.
Implements network maintenance, administration, releases, upgrades, and changes into the environment by working closely with data and voice engineering teams and leadership to minimize service disruptions.
Ensures the availability, performance, and operational integrity of network operations by managing and supporting network assets across campus.
Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.
MINIMUM QUALIFICATIONS The candidate for the position of Network Cable Plant Manager must meet the following qualifications:â¢ Bachelorâs degree in business management, engineering, computer science, computer information systems, or a related field, or equivalent combination of education, training, and experience.â¢ Six years of experience in information technology, higher education, or another relevant field. â¢ Five years of experience supporting large campus network environments.â¢ Strong technology background in IT infrastructure including network LAN, WAN, wireless, data centers, disaster-recovery facilities, telecommunications, and various third-party applications, including CRM, internal reporting, database management, and IT help desk.â¢ Proven track record in establishing strong customer relationships and delivering consumer-focused solutions within a large IT enterprise.â¢ Experience with budget planning and management, business case development, project management, and organizational change practices. Experience managing vendor relationships to establish contracts, statements of work, maintenance, and service agreements and to address service delivery issues.â¢ Ability to develop positive working relationships and a strong rapport with team members; demonstrated experience in leading a multifunctional team.
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.