The Computer Operation Technician installs, uninstalls,and moves hardware including cabinets, shelves, power strips, rails,fiber/copper/other cables and cable management, servers, storage, and otherdevices in the Data Center. The technician confirms and labels devices, racks,and cables. The technician works in a standard ticketing system, providingclear, timely, and appropriate communications.
The technician performs these activities under thedirection of the Operations Supervisor and/or Operations Manager and followsStandard Operating Procedures (SOPs), Program Policies, Safety Policies, andSecurity Policies while meeting requirements for quality and quantity of work.The technician is responsible for maintaining data integrity of all assets inthe Data Center.
This position will be responsible for the day-to-dayoperational needs of data center facilities in a 24 X 7 operating environment.He/she will maintain the proper operating conditions for all IT processing andnetwork equipment to ensure 100% uptime for all systems.
The technician provides remote hands support for anyrequest requiring actions within the data center space to include, but notlimited to, server / network equipment racking, provisioning power for new rackinstallations, data/storage cabling, and hands-on support for problem resolution.
Physically assist in moving and racking equipment
Able to safely lift and move a minimum of fifty (50) pounds
Excellent verbal and written communication skills
Ability to update asset management data as required
Effectively utilizes the ticket management system
Able to Install/De-Install/Maintain Tier 3 devices (servers, switches, storage and other hardware)
Able to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards
Communicates effectively in tickets, emails, telephone conversations, and in-person interactions with customers, management, and peers
Must work effectively with other staff and customers
Must be able to multi-task
Must be able to adapt to changing priorities, conditions, and circumstances
Must be punctual and reliable
Must have good organization skills
Must have good interpersonal skills for working in a team environment
Must have good time management skills
May be required to operate material handling equipment â server lifts.
Proficiency working with standard desktop PC tools and applications such as MS Office, MS Outlook, web browsers, etc.
Server/Network Hardware Rack and Stack experience
Experience working with ticketing systems.
Working knowledge of computer hardware
Working knowledge of networking components and infrastructures
Knowledgeable in Data Center best practices
Strong cable management skills and experience running fiber and copper in a data center
Other duties as assigned
Certifications in Data Center technologies are desired
Vanderbilt University Medical Center is a comprehensive health care facility dedicated to patient care, research, and biomedical education. Our reputation for excellence in these areas has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the Southeast choose Vanderbilt University Medical Center for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.The mission of Vanderbilt University Medical Center is to advance health and wellness through preeminent programs in patient care, education, and research.