Towson University is accepting applications for a Network Engineer in the Office of Technology Services. This position is responsible for the daily operation of the campus data network. This includes, but is not limited to, the installation of new equipment, configuration of new equipment, troubleshooting connectivity problems, and managing the network engineering ticket queue. The Network Engineer will also participate in the projects. The Network Engineer also focuses on higher level network components such as distribution layer electronics and the maintenance of core services such as DHCP, DNS, SolarWinds, ACS/ISE or any other wired, wireless, voice, video or security-related services. The Network Engineer will serve as the primary support engineer for one or more services. And, the Network Engineer will serve as the backup support engineer for one or more services. The services the Network Engineer supports may change over time, at the discretion of the Manager of Network Engineering.
Documentation: Responsible for ensuring service documentation is up-to-date and correct. As changes are made to the network infrastructure; must add needed documentation such as “how to” articles and update network architecture diagrams to reflect changes. Ensures that the network database is always correct, removes old entries, and makes certain that new devices appear in the network management systems.
Operations and Maintenance: Maintains routine maintenance including software, configuration, and fault management. The Network Engineer is also responsible for routine maintenance of access and distribution layer switches. This includes updating switch port VLAN assignments, performing restores from backups, and applying standard configuration templates. The Network Engineer will also configure new devices from scratch, according to established standards. This also includes ensuring the VTP domains are set up, that routing is correct from the building to the core, and that building VRF’s are setup correctly. The Network Engineer will ensure that the network database that drives the fault management processes is always up-to-date.
Capacity Planning: The Network Engineer must keep track of the capacity of the campus network switches and data center switches to accept new connections and report to the Manager of Network Engineering when new cards are needed to support switches that will be installed in the future. The Network Engineer is responsible for monitoring the capacity of the services they support, which may include such things as the Wired Network, the Wireless Network, Firewalls, VPN's, Internet connectivity, building uplinks, DHCP, DNS, IPAM, etc. In addition, they maintain baselines, watch for trends, and recommend upgrades.
Troubleshooting: The Network Engineer is responsible for troubleshooting issues reported via the Tech Help system and issues identified by the fault management systems. This includes determining the root cause of basic to mid-level network service failures, which includes services such as the wired and wireless network, DHCP, DNS, VoIP, Firewalls, VPN's, Network Management systems, routing, etc. For more complex issues, they should report the issue to a manager or a Senior Network Engineer and work with them as directed.
Service Management: The Network Engineer will be the primary support engineer for one or more network services and will also act as the backup support engineer for one or more network services. Services include things such as DHCP, DNS, VoIP, Firewalls, VPN's, the Wireless Network, Wireless Design, Network Management systems, etc. The services supported by each Network Engineer may change over time, at the discretion of the Manager of Network Engineering.
Design: The Network Engineer reviews the network components on which the Network Engineer regularly works and recommends upgrades or improvements. This will primarily be focused on access and distribution layer electronics as well as the wireless and voice networks. As the Network Engineer learns more about the network configuration and sees opportunities for improvement, the Network Engineer should discuss the ideas with a Senior Network Engineer. If the Senior Network Engineer agrees, the Network Engineer will submit a proposal to the Manager of Network Engineering.
Professional Development: The Network Engineer must keep current with new data network technologies. The Network Engineer should keep track of developments in access and distribution layer electronics and trends for managing data networks and configuring network switches and routers. The Network Engineer should pay particular attention to the area of security and methods of using existing hardware and software to improve security.
High School diploma or equivalent and two years of experience in the Network Engineering field.
•Experience and success with enterprise-level LAN configuration, troubleshooting, and management •In-depth knowledge of TCP/IP data networks •Technical knowledge of network management and analysis tools such as SNMP probes and Network Sniffers or similar devices or programs •Proven knowledge and understanding of DNS, DHCP, IPAM, and NTP •Proven technical knowledge of network systems, protocols, and standards such as TCP/IP, 802.1x, ACLs, VRF, VTP, STP, VLANs, and EIGRP •Ability to manage large complicated networking configurations •Experience working with network management software •Excellent hardware and software troubleshooting experience
•Cisco CCNA OR CCNP certificate •Experience with Cisco Prime Infrastructure, SolarWinds •Experience with Cisco CUCM AND VoIP infrastructure a plus A Criminal Background Investigation is required for the hired candidate and the results may impact employment.
Salary and Benefits
Competitive salary and full university benefits that include excellent health, life insurance, and retirement plans; tuition remission; and 22 days of annual leave, 14 holidays, personal and sick days. To learn more about our benefits, please click here.
This position will be open for a minimum of 14 days. Cover letter and resume are requested, but not required.
Internal Number: 1900007A
About Towson University
The largest comprehensive university in the Baltimore area, Towson University is nationally recognized for its excellent programs in the arts and sciences, communications, business, health professions, education, fine arts and computer information systems. Located in suburban Towson, eight miles north of Baltimore, our beautifully landscaped, 328-acre setting offers a pleasant environment for study and a diverse campus life, as well as easy access to a wealth of university and community resources. Towson University's educational experience branches out to off-campus locations throughout Maryland, including a number of online options. Our many interdisciplinary partnerships with public and private organizations throughout Maryland provide opportunities for research, internships and jobs. Towson University is a founding member of the Coalition of Urban and Metropolitan Universities (CUMU).