The Network Engineer II - UC assists with design, plans for implementation of UC solutions, optimizes processes to improve operational efficiencies, establishes and documents standards for the UC/Telecom Infrastructure within the Data Centers, Hospital campus, Clinic and Administrative locations. Provides necessary technical expertise, guidance and training of Jr. Engineering staff, for the successful implementation and support of the UC/Telecom Core Infrastructure and End user strategies that allows for an efficient standards-based support model to meet the needs of the business. The Network Engineer II - UC will also have the following responsibilities, including but not limited to:
Platform specific design and engineering of Cisco UC, Nortel and/or Avaya. VoIP experience on another platform will be considered.
Platform specific hardware experience with Cubes (ISR, ASR), VXML Gateways, Cisco Analog gateways
Designs, engineers and manages complex system related communications routing protocols to support Faxing, Corporate Plans Dial Plan (E164), Call Control principles, Complex Call Routing, Inter-system Dialing, Carrier SIP, Inter-system SIP integration
Designs, engineers and manages Contact Center Call Scripts, IVR prompts and Menu Service Messaging to support all Contact Center and Self-Service operations
Evaluates, tests, recommends and implements specific UC network solutions
Investigates and resolves problems, inefficiencies and enhances UC network performance.
Provides strategic planning and technical support to determine UC business needs within the organization
Plans, manages and provides leadership on project teams, including identification of the project scope, objectives and managing the process for timely project completion.
Creates and maintains all UC network documentation reflecting UC topology diagrams, system and operational standards and utilization of metrics necessary to troubleshoot and maintain a high-level of system performance as well as perform growth and planning needs to ensure system availability
Researches new technologies to improve efficiencies, conducts business case studies to justify need for technology while providing ongoing information to management, peers and customers regarding enhancements and innovations
Manages and supports complex UC problems with vendors and Jr. Engineers
The ideal Network Engineer II - UC will have a bachelor's degree or 4 years of relevant experience in UC engineering. The ideal Network Engineer II - UC will be highly analytical and possess strong technical aptitude and troubleshooting/problem-solving skills. The ideal Network Engineer II - UC will have exceptional communication skills combined with the ability to effectively interact and communicate with diverse group of professionals. The ideal Network Engineer II - UC will also have the following skills and experience:
Advanced skills in MS Office
Basic skills in routing and switching and IP peer networking
Advanced skills in dial plan management and communications routing protocols
Intermediate skills in Contact Center Call Flows and Scripting as well as Reporting
Intermediate skills in packet capture and capture interpretation
CCNA Voice certification preferred
Location/Facility - Baylor Scott & White Health, Corporate, Temple For more information on the facility, please click our Locations link.
Specialty/Department/Practice - Information Technology/Infrastructure
Shift/Schedule - Full-time, days
Benefits - Our competitive benefits package includes*: o Immediate eligibility for health and welfare benefits o 401(k) savings plan with dollar-for-dollar match up to 5% o Tuition Reimbursement o PTO accrual beginning Day 1 *Note: Benefits may vary based upon position type and/or level.
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation's exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it's accepting a calling!
Bachelor's Degree or equivalent experience required
Minimum of 4 years of UC Network Engineering experience required
PMP Certification preferred
Internal Number: 19004342
About Baylor Scott & White Health
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!