Serve as the VUMC IT Desktop Engineering virtual technical support for the VUMC IT Enterprise in support of over 30,000 Virtual Machines in 2 data centers
Sustain the Virtual Environment
Support major incidents pertaining to Virtual infrastructure
Bachelorâs Degree (or relevant experience) and 5 years of experience
Bachelorâs Degree in Computer Science, Information Technology or related discipline
5 years of VMware engineering experience or have a minimum of 10 years of experience using VMware Horizon Suite
Able to pass VUMC background checks, preferred a Public Trust clearance
Understand Change Management/ITSM processes
Support all Windows OS versions
Workstation virtualization technology, such as VMware or Hyper-V
MS Office proficiency
vRealize Operations (vROPs) for VMware Horizon View
2 years of hands-on experience with PowerShell and other scripting languages.
Knowledge of load balancing, Disaster recovery and high availability.
Interpersonal skills including the ability to collaborate effectively, self-awareness, and excellent written and oral communications.
Drive efficient resolution of all incidents through analytical and structured approaches to problem solving.
In-depth understanding of Active Directory, DNS and other Windows core services.
Learn new products and technologies.
Research solutions for various business needs and technical problems; this includes evaluating alternatives and providing recommendations.
Certifications: VMware-Certified Professional (VCP7-DTM)
Performing daily system monitoring.
Support on- call rotations.
Performing advanced troubleshooting and root cause analysis to expedite incident resolution.
Develop scripts to gain efficiencies for reporting and automating repetitive tasks.
Proficient in VMware Horizon Suite.
Develop vROPs for VMware Horizon View reports for performance, troubleshooting and capacity planning.
Provisioning and cloning virtual machines as needed.
Maintaining and restoring virtual machine snapshots.
Support upgrade requests and apply monthly security patches to the virtual desktop images.
Responding to support calls both during and after business hours / weekends / holidays / shutdowns.
Update standard operations documentation, operating procedures and user guides.
Collaborating with customers, application owners, and other teams as necessary for projects, tasks and customer support.
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity â of culture, thinking, learning and leading â is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbiltâs mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology (Bill Wilkerson Center), 9 adult and 9 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
Truven Health Analytics: among the top 100 hospitals in the US
Becker's Hospital Review: one of the "100 Greatest Hospitals in America"
The Leapfrog Group: grade "A" in Hospital Safety Score
National Institutes of Health: among the top 10 grant awardees for medical research in the US
American Association for the Advancement of Science: 12 faculty members elected fellows in 2014
Magnet Recognition Program: Vanderbilt nurses are the only group honored in Middle Tennessee
Nashville Business Journal: Middle Tennessee's healthiest employer
American Hospital Association: among the 100 "Most Wired" medical systems in the US
Vanderbilt University Medical Center is a comprehensive health care facility dedicated to patient care, research, and biomedical education. Our reputation for excellence in these areas has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the Southeast choose Vanderbilt University Medical Center for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.The mission of Vanderbilt University Medical Center is to advance health and wellness through preeminent programs in patient care, education, and research.