The Associate Director of Infrastructure is responsible for assisting the Director to provide leadership support, vision and planning of enterprise networking for Elon University. This position is responsible for day-to-day leadership and management of the network operations, security, architecture and building/designing of wired, fiber/copper, and wireless infrastructure in new and renovated buildings for the development and maintenance of the overall infrastructure architecture of the university. Other duties include developing and managing operational procedures to support the environment, ensuring adherence to technology standards and policies, and pursuing continuous improvement in services and cost effectiveness. The incumbent administers the budget for campus networking and telephony. Effective leadership of team members and resources as well as the ability to effectively collaborate with key stakeholders to achieve departmental goals and initiatives is key to this role. This position will have hiring authority for all subordinate positions.
Bachelor’s degree required. Master’s preferred.
Special Skills Or Experience:
*Excellent customer service skills. *Excellent interpersonal skills. *Excellent organizational skills. *Excellent professional skills, demeanor, and work ethic *Ability to work well under stress and to meet deadlines. *Ability to multitask and prioritize. *Ability to work without supervision. *Ability to work within and understand the dynamics of a team environment. *Positive attitude towards changing technology. *Ability to work in an international and multi-cultural environment. *Ability to climb stairs. *Ability to walk moderate distances. *Ability to move outside from one area to another in all types of weather conditions. *Requires use of keyboard and mouse for extended periods of time.
Full Time/Part Time: Full-Time Regular
Degree/Major: Electronic engineering, telecommunications, computer science or related discipline is required.
Length Of Experience:
Ten years of progressive experience in Information Technology, including at least five years’ supervisory experience, and hands-on network engineering experience in an enterprise data networking infrastructure environment. A thorough knowledge of network technologies and theory is required.
Essential Duties and Responsibilities:
Provide leadership and direct diagnosis and repair and return to service of all the centrally managed data and video network equipment and voice communications systems to ensure their continued reliability and availability. Leads the technical decisions affecting network and telecom infrastructure and underlying systems. Manage, mentor and develop staff resources to meet the changing technology requirements of the University. Manage employees and provide on-call support, duties and rotation in support of 24×7×365 operations for critical systems and services. Develop training plans and prepare performance reviews.
Guides development and planning of departmental goals in support of the university. Provide leadership for the engineering and design of new network services or modification to existing network services of all centrally managed network equipment and voice communications systems. Analyze and prioritize tasks and redirect resources when necessary to efficiently utilize resources and meet mission requirements.
Generate system activity, metrics, performance reports, and perform initial analysis. Produce after Action Reports including root cause analysis for service impacting events. Manages and maintains a scorecard for the unit. Develops, maintains and updates processes and procedures to achieve organizational improvements and effectiveness.
Manage and prepare budgets and manage business unit costs. Manage and maintain vendor relationships and negotiate for improved pricing. Coordinate with subcontractors and external service providers.
Provide leadership for the operation and administration of all Telecom/Server rooms, secondary sites and remote campuses, to ensure availability, monitoring and security of IT centrally managed systems. Managing the co-location and hosting environments of the data center including power, cooling, floor planning and security of the space. Ensures audit compliance and coordinates associated maintenance of hardware and software inventory. Assists in the development and implementation of Elon’s disaster recovery and business continuity plans.
Provide project leadership for implementation of approved changes validated through the organization’s change management process. Coordinate with stakeholders to ensure appropriate management and completion of all projects, implementations and maintenance.
Work closely with Director of Security in developing and implementing plans, procedures and protocols to protect information systems.
Track and analyze network technology trends, prepare recommendation, and prepare cost estimates for new network technologies, technology replacement, upgrade or reconfiguration to meet customer current and anticipated solution requirements.
Perform other professional duties or projects as assigned or requested.
Any computer or networking related certification is desirable.
Elon University has built a national reputation as the premier student-centered university that values experiential learning and strong relationships between students and their faculty and staff mentors. Elon’s 7,000 students prepare to become the ethical leaders the world needs, putting their knowledge into action on campus, in the community and around the globe. Elon is known for academic excellence across the curriculum, and for engaged learning programs in study abroad, internships, undergraduate research, leadership and community service. Elon is ranked the nation’s #1 master’s-level university for study abroad and is a top-producer of Fulbright Student Scholars and Peace Corps volunteers. Elon leads the nation in the annual U.S. News & World Report recognition for academic programs that “Focus on Student Success.” More than 435 full-time faculty members teach in six academic units: Elon College, the College of Arts and Sciences; the Martha and Spencer Love School of Business; the School of Communications; the School of Education; the School of Health Sciences; and the School of Law. Elon’s four-year graduation rate of 79 percent ranks in the top 10 percent of U.S. private uni...versities. The student-faculty ratio is 12-1, and the average class size is 20. The university’s 656-acre residential campus in the Town of Elon, N.C., is consistently recognized as one of the nation’s finest environments for learning. The Elon Phoenix NCAA Division I athletic program is a member of the Colonial Athletic Association.