Career Center

The Data Center Engineer provides hands on support for all users and owners of physical equipment within the ATC Data Centers, and reports to the Data Center Operations Manager. Hands on support includes physical install, troubleshooting and asset management. The Engineer oversees services that the Admin I and Admin II provides to customers. This role is typically training and assisting new team members, is a point of escalation for all team members as well as owner of larger scale data center projects.

Job Responsibilities:

• Serves as Point of escalation for ATC Lab Technician – Installers, Admins
• Serves as Direct point of contact for consumers of ATC services for issues relating to Datacenter Operations
• Performs configuration of network devices and servers within the ATC Datacenters per written instructions
• Performs Asset management and audits
• Assists with datacenter facility operations and maintenance
• Ownership or co-ownership of a wide range of customer facing ATC core services
• Collaborates with cross-functional teams to support and suggest improvements to current processes
• Trains and facilitates learning/onboarding of all new employees.
• Participates in ATC quality audits and provides spot-coaching as appropriate
• Works multiple projects in conjunction with helping manage the ticket queue

Qualifications:

• 4+ years of Rack & Stack/Integration or DCIM
• CCNA or other industry relevant certification required
• Ability to lift between 5-50 pounds regularly
• Ability to work in temperature-controlled datacenters, 60F-90F
• Ability to handle Walk Ups and Direct Messages regarding tasks
• Must be able to balance personal workload with assisting newer team members
• Strong communication skills (written, verbal, and presentation)
• Highly self-motivated and directed, with keen attention to detail
• Ability to work independently and solve customer-facing problems in a timely manner
• Knowledge and understanding of datacenter infrastructure components
• Must be familiar with data center industry standards regarding structured cabling and in-rack power
• Must be able to independently problem-solve issues related to in-rack power, structured cabling, space management and ATC processes